Patterns for Value-Added Services Illustrated with SEAM

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Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...

We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...

The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...

Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...

Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...

The vehicle sharing systems (VSSs) are becoming more and more popular due to both financial and environmental effects. On the other hand, they face many challenges, such as inventory management of the vehicles and parking spots, imbalance of the vehicles, ...

Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...

Service is a concept that separates the concerns of an organization into (1) the value created for users and (2) the way the organization manages its resources to provide this value. The discipline of management of information technology (IT) uses services ...

We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

The concept of the IntegrCiTy platform is built around the development of a single application as a suite of independent software: project partners will mutualize a certain number of tools that shall be integrated in the IntegrCiTy platform. Therefore, a r ...

This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...

In an M/M/1/C queue, customers are lost when they arrive to find C customers already present. Assuming that each arriving customer brings a certain amount of revenue, we are interested in calculating the value of an extra waiting place in terms of the expe ...

Modern industrial, government, and academic organizations are collecting massive amounts of data at an unprecedented scale and pace. The ability to perform timely, predictable and cost-effective analytical processing of such large data sets in order to ext ...

Revenue management systems rely on customer data, and are thus affected by the absence of registered demand that arises when a product is no longer available. In the present work, we review the uncensoring (or unconstraining) techniques that have been prop ...

Assessing customer trust in suppliers with regards to its influencing factors is an important open issue in supply chain management literature. In this paper, a customer trust index is designed as the trust level arising from the information sharing degree ...

We consider a supply chain with one supplier and one retailer in which the parties develop a quantity flexibility contract to specify the conditions of procurement activities. The contract allows the retailer to adjust the initial order quantity after the ...

Service System refers to the group of entities that work together to implement a service. An important challenge for the service designer is to organize her conceptualization of the service in a way that helps her identify the functional components require ...

With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...

Revenue management (RM) can be considered an application of operations research in the transportation industry. For these service companies, it is a difficult task to adjust supply and demand. In order to maximize revenue, RM systems display demand behavio ...

While electricity demand forecasting literature has focused on large, industrial, and national demand, this paper focuses on short-term (1 and 24 hour ahead) electricity demand forecasting for residential customers at the individual and aggregate level. Si ...

Patterns for Value-Added Services Illustrated with SEAM

Chattez avec Graph Search

Mobile eye tracking applied as a tool for customer experience research in a crowded train station

High spatial resolution dataset of La Mobiliere insurance customers

Industry 4.0 Technologies and Customer-centricity for Digital Supply Chains

Product assortment and space allocation strategies to attract loyal and non-loyal customers

Zero Defect Manufacturing Strategies and Platform for Smart Factories of Industry 4.0

A framework for a vehicle sharing system

A Digital Platform connecting Academia and Small Businesses: An opportunity for Knowledge Management Experiments

Designing, Aligning, and Visualizing Service Systems

A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography

IntegrCiTy - D2.3 Report - Enabling and integrating a common IT structure: Definition of a back-end layer architecture

Toward a mixed-initiative QA system: from studying predictors in Stack Exchange to building a mixed-initiative tool

The roles of coupling and the deviation matrix in determining the value of capacity in M/M/1/C queues

Toward timely, predictable and cost-effective data analytics

A taxonomy of demand uncensoring methods in revenue management

A decision support system assessing the trust level in supply chains based on information sharing dimensions

Valuing quantity flexibility under supply chain disintermediation risk

On the Situated Semantics of Service Systems

Pervasive Data Analytics for Sustainable Energy Systems

The impact of customer behavior models on revenue management systems

Cluster-based Aggregate Forecasting for Residential Electricity Demand using Smart Meter Data