[Context] As opposed to the traditional approach to problem solving, which limits the scope of the solution to the stated problem, the mandate for services is to go deeper and focus on the value that the proposed solution creates for the entities affected ...
Revenue management systems rely on customer data, and are thus affected by the absence of registered demand that arises when a product is no longer available. In the present work, we review the uncensoring (or unconstraining) techniques that have been prop ...
Assessing customer trust in suppliers with regards to its influencing factors is an important open issue in supply chain management literature. In this paper, a customer trust index is designed as the trust level arising from the information sharing degree ...
Service System refers to the group of entities that work together to implement a service. An important challenge for the service designer is to organize her conceptualization of the service in a way that helps her identify the functional components require ...
Business modeling methods most often model an organization’s value provision to its customers followed by the necessary activities and structure to deliver this value. These activities and structure are seen as infinitely malleable; they can be specified a ...
We explore invariants as a linking mechanism between the business and technical service perspectives: From the business perspec- tive, invariants can be used to model (business) requirements of an en- terprise; from the technical perspective, invariants ex ...
The current competitive industrial context requires more flexible, intelligent and compact product lifecycles, especially in the product development process where several lifecycle issues have to be considered, so as to deliver lifecycle oriented products. ...
In service-dominant (S-D) logicvalue is viewed as being co-created between companies, customers, and other actors within a service system. In order to understand how service systems maintain their viability and competitiveness, two fundamental questions sh ...
The promise of service design is to enable a service supplier to prosper by delivering continuous value to customers. This prosperity is of strategic value to the service supplier. There is value in a service for both the service supplier and its service c ...
