Lecture

Building Trust in Global Teams

Graph Chat

Chat with Graph Search

Ask any question about EPFL courses, lectures, exercises, research, news, etc. or try the example questions below.

DISCLAIMER: The Graph Chatbot is not programmed to provide explicit or categorical answers to your questions. Rather, it transforms your questions into API requests that are distributed across the various IT services officially administered by EPFL. Its purpose is solely to collect and recommend relevant references to content that you can explore to help you answer your questions.

Description

This lecture focuses on the importance of building trust in global teams, emphasizing the impact of psychological safety, biases, and public vs. private interactions. It covers team stages, trust development, and inclusion strategies for virtual teams. The instructor discusses conflict management in a global context, highlighting the differences between high-context and low-context communication styles. Practical tips are provided on conflict resolution, active listening, and cultural considerations in team dynamics.

This video is available exclusively on Mediaspace for a restricted audience. Please log in to MediaSpace to access it if you have the necessary permissions.

Watch on Mediaspace

Official source

Ontological neighbourhood

Communication studies

Mass communication: Topics in mass communication

Related concepts (32)

Nonverbal communication

Nonverbal communication (NVC) is the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, use of objects and body language. It includes the use of social cues, kinesics, distance (proxemics) and physical environments/appearance, of voice (paralanguage) and of touch (haptics). A signal has three different parts to it, including the basic signal, what the signal is trying to convey, and how it is interpreted.

Intercultural communication

Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how people from different countries and cultures act, communicate, and perceive the world around them.

Cross-cultural communication

Cross-cultural communication is a field of study investigating how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavor to communicate across cultures. Intercultural communication is a related field of study. During the Cold War, the economy of the United States was largely self-contained because the world was polarized into two separate and competing powers: the East and the West.

High-context and low-context cultures

In anthropology, high-context culture and low-context culture are ends of a continuum of how explicit the messages exchanged in a culture are and how important the context is in communication. The continuum pictures how people communicate with others through their range of communication abilities: utilizing gestures, relations, body language, verbal messages, or non-verbal messages. "High-" and "low-" context cultures typically refer to language groups, nationalities, or regional communities.

Haptic communication

Haptic communication is a branch of nonverbal communication that refers to the ways in which people and animals communicate and interact via the sense of touch. Touch is the most sophisticated and intimate of the five senses. Touch or haptics, from the ancient Greek word haptikos is extremely important for communication; it is vital for survival. Touch is the first sense to develop in the fetus. The development of an infant's haptic senses and how it relates to the development of the other senses such as vision has been the target of much research.

Related lectures (64)

Influencing and Persuasion Through Effective Communication

Explores influencing, persuasion, leadership pillars, psychological safety, secure bases, dialogue, conflict resolution, and neuroscience.

Group Communication and Conflict Resolution

Explores strategies for group communication, diversity management, and conflict resolution.

Conflict Management: Strategies and Techniques

Explores conflict management strategies, styles, and unconscious bias in negotiations.

Intercultural Negotiation Techniques

Delves into the impact of culture on negotiation, decision-making, intercultural competence, stereotypes, organizational culture, and conflict-related cultural differences.

Spatial Configuration and Teaching