Lecture

Quality Management: Control and Tools

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In course

ME-498: Continuous improvement of manufacturing systems

Continuous Improvement encompasses the ongoing effort to capture, create, and deliver value to internal and external customers. This course empowers students to lead teams and harness technology to improve products, services, and processes. ...

Description

This lecture covers the importance of quality management, quality costs, customer expectations, and quality tools such as flowcharts, check sheets, histograms, Pareto charts, scatter diagrams, and cause-and-effect diagrams. It also explains the steps of an effective control process and the use of control charts.

Instructor

Amin Kaboli

Dr. Amin Kaboli is an external lecturer for at the Mechanical Engineering Section at EPFL and teaches Production Management (ME-419), Continuous Improvement (ME-498) to graduate students and Digital Supply Chain, Innovation and Digitization, and Sustainable Change Leadership to business executives and managers at International Institute for the Management of Logistics and Supply Chain (IML). Amin supports many organizations ranging from Fortune 500 corporations to entrepreneurial firms and industries as diverse as Watch, Consumer Goods, Food and Beverage, MedTech, and Pharma. He obtained his Ph.D. in Manufacturing Systems & Robotics, specialized in Supply Chain Management from EPFL. You can watch his TEDx talk on “Leading Change Consciously” here. TEDx talk here.

Official source

Ontological neighbourhood

Business

Business administration: Quality management

Related concepts (29)

Quality assurance

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design.

Quality (business)

In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace.

Quality management

Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management.

Total quality management

Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." "Total" emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, engineering and design) are obligated to improve their operations; "management" emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting.

Quality control

Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records Competence, such as knowledge, skills, experience, and qualifications Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

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