Lecture

Process Capability: Quality Improvement

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In course

ME-498: Continuous improvement of manufacturing systems

Continuous Improvement encompasses the ongoing effort to capture, create, and deliver value to internal and external customers. This course empowers students to lead teams and harness technology to improve products, services, and processes. ...

Description

This lecture covers the importance of quality control, the main questions in inspection, the steps of an effective control process, the use of control charts to monitor a process, the interpretation of control charts, and the concept of process capability. It also delves into quality tools such as check sheets, histograms, scatter diagrams, cause-and-effect diagrams, and run charts. Additionally, it explores the value proposition and innovative ways to provide value through platforms, discussing network effects, traditional strategies, and the concept of building platforms. The lecture concludes with a discussion on different types of platforms, cases in various industries, and the types of platforms with analog and digital examples.

Instructor

Amin Kaboli

Dr. Amin Kaboli is an external lecturer for at the Mechanical Engineering Section at EPFL and teaches Production Management (ME-419), Continuous Improvement (ME-498) to graduate students and Digital Supply Chain, Innovation and Digitization, and Sustainable Change Leadership to business executives and managers at International Institute for the Management of Logistics and Supply Chain (IML). Amin supports many organizations ranging from Fortune 500 corporations to entrepreneurial firms and industries as diverse as Watch, Consumer Goods, Food and Beverage, MedTech, and Pharma. He obtained his Ph.D. in Manufacturing Systems & Robotics, specialized in Supply Chain Management from EPFL. You can watch his TEDx talk on “Leading Change Consciously” here. TEDx talk here.

Official source

Ontological neighbourhood

Business

Business administration: Quality management

Related concepts (29)

Quality assurance

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design.

Quality (business)

In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace.

Control chart

Control charts are graphical plots used in production control to determine whether quality and manufacturing processes are being controlled under stable conditions. (ISO 7870-1) The hourly status is arranged on the graph, and the occurrence of abnormalities is judged based on the presence of data that differs from the conventional trend or deviates from the control limit line. Control charts are classified into Shewhart individuals control chart (ISO 7870-2) and CUSUM(CUsUM)(or cumulative sum control chart)(ISO 7870-4).

Statistical process control

Statistical process control (SPC) or statistical quality control (SQC) is the application of statistical methods to monitor and control the quality of a production process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste scrap. SPC can be applied to any process where the "conforming product" (product meeting specifications) output can be measured. Key tools used in SPC include run charts, control charts, a focus on continuous improvement, and the design of experiments.

Continual improvement process

A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.

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