Creativity is about bringing unforeseen change to habitual ways of doing things. Understanding the challenges of introducing innovation in organizations is, therefore, essential during the requirements phase of today’s computer systems design projects. How ...
Oxymoron is a World Wide Web based knowledge capitalization and sharing tool that was conceived and developed by a multidisciplinary team, comprised of adult education and distributed systems professionals from France and Switzerland. Oxymorons aim is to s ...
The vision brought forth by Michael Hammer in the late 1980s was to save struggling American companies by getting them to focus on the creation of value for clients by reorganizing their operations and structure around the use of IT systems. This was the B ...
This paper explores the contribution of systems modeling to the design and analysis of viability in service systems. We apply a modeling framework called SEAM (Systemic Enterprise Architecture Method) to gain an understanding of how a service system mainta ...
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The Collaborative Concept Mapping project is a joint research project between IMD and EPFL. The goal of the project is to create a collaborative tool that helps managers to define business strategies in the face of complex situations. Addressing complex pr ...
In this paper we present the Lightswitch approach, an approach for defining early requirements for enterprise IT systems. Using the approach, engineers can model the way an enterprise regulates its relationships with its environment, identify changing cond ...
To align an IT system with an organization’s needs, it is necessary to understand the organization’s position within its environment a well as its internals. In SEAM for Enterprise Architecture the organization is considered as a hierarchy of systems that ...
[Context and motivation] Service Management has been steadily gaining in importance in many organizations and is becoming a major force of change in IT departments. ITIL, one of the main service management frameworks, defines the value of a service for its ...
In this paper, we describe our use of ethnographic techniques for identifying requirements for a web-based system for automatic updates and data exchange in a financial investment company. During a six-month long internship, we observed stakeholders in the ...
So called best practices promise many advantages to organizations that adopt them. Reusing these practices, however, requires their adaptation to the specific context of each organization. This adaptation means that for a specific organization, the practic ...
SEAM is an enterprise architecture method based on RM-ODP part 2. In this paper, we present an example of a SEAM hierarchical model where the behavioral part is formalized in Alloy. We introduce four kinds of actions and their relationships to properties t ...
Requirements elicitation is an important part of information systems development. It is often performed as a technical task, but from a close look it is mainly a social activity. The main work consists of interacting with stake-holders in order to understa ...
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its ...
When conducting workshops with business people, there is a significant risk to become bogged down in the details of the underlying business process rather than seeing the big picture of the value provided by the process to its stakeholders. In this paper, ...
Businesses face a changing environment with an uncertain future. They need to specialize their business processes in order to become successful in the short term. This specialization, however, becomes a problem in the long term, when conditions change. A B ...
Business process modeling techniques, such as BPMN, encourage the early specification of the exact order in which the activities of the process will be executed. However, a business process may be exposed to different environments and subjected to many con ...
