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Lecture

Knowledge Base Management

Description

This lecture covers topics related to managing a knowledge base, including creating, editing, and republishing articles, as well as handling incidents and service requests in a service management system. It also discusses the importance of guided tours in platforms like ServiceNow and Wordpress.

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Related concepts (18)

Knowledge base

A knowledge base (KB) is a set of sentences, each sentence given in a knowledge representation language, with interfaces to tell new sentences and to ask questions about what is known, where either of these interfaces might use inference. It is a technology used to store complex structured data used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems. The original use of the term knowledge base was to describe one of the two sub-systems of an expert system.

Knowledge-based systems

A knowledge-based system (KBS) is a computer program that reasons and uses a knowledge base to solve complex problems. The term is broad and refers to many different kinds of systems. The one common theme that unites all knowledge based systems is an attempt to represent knowledge explicitly and a reasoning system that allows it to derive new knowledge. Thus, a knowledge-based system has two distinguishing features: a knowledge base and an inference engine.

Knowledge economy

The knowledge economy, or knowledge-based economy, is an economic system in which the production of goods and services is based principally on knowledge-intensive activities that contribute to advancement in technical and scientific innovation. The key element of value is the greater dependence on human capital and intellectual property as the source of innovative ideas, information and practices. Organisations are required to capitalise on this "knowledge" in their production to stimulate and deepen the business development process.

Knowledge market

A knowledge market is a mechanism for distributing knowledge resources. There are two views on knowledge and how knowledge markets can function. One view uses a legal construct of intellectual property to make knowledge a typical scarce resource, so the traditional commodity market mechanism can be applied directly to distribute it. An alternative model is based on treating knowledge as a public good and hence encouraging free sharing of knowledge. This is often referred to as attention economy.

Commonsense knowledge (artificial intelligence)

In artificial intelligence research, commonsense knowledge consists of facts about the everyday world, such as "Lemons are sour", or "Cows say moo", that all humans are expected to know. It is currently an unsolved problem in Artificial General Intelligence. The first AI program to address common sense knowledge was Advice Taker in 1959 by John McCarthy. Commonsense knowledge can underpin a commonsense reasoning process, to attempt inferences such as "You might bake a cake because you want people to eat the cake.

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