Lecture

Smart City Services: Challenges on the Services Layer

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Description

This lecture explores the concept of Smart City services as an ongoing process rather than a final state, focusing on the theoretical level of offering smart services. It delves into the three main challenges faced by managers in providing smart services, including services integration, quality, and the universal services obligation. The session also discusses the managerial challenges at the services layer, the importance of citizen/customer involvement, and the legal and regulatory issues surrounding urban infrastructures. The lecture concludes by highlighting that while many challenges remain theoretical, some cities are already encountering them, and it introduces insights from a practitioner on addressing these challenges.

In MOOC

Smart Cities, Management of Smart Urban Infrastructures

The introduction of Smart urban technologies into legacy infrastructures has resulted in numerous challenges and opportunities for contemporary cities and will continue to do so. This course will help you to understand how to make the best of these smart technologies in your cities’ legacy infrastructures. Over the past few years, advances in the Information and Communication Technologies (ICTs) have significantly challenged the traditionally stable land scape of urban infrastructure service provision. Thi

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Related concepts (32)

Quality management

Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management.

Quality (business)

In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace.

Quality assurance

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design.

Software quality

In the context of software engineering, software quality refers to two related but distinct notions: Software's functional quality reflects how well it complies with or conforms to a given design, based on functional requirements or specifications. That attribute can also be described as the fitness for purpose of a piece of software or how it compares to competitors in the marketplace as a worthwhile product. It is the degree to which the correct software was produced.

Quality control

Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records Competence, such as knowledge, skills, experience, and qualifications Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

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