Lecture
Mediaspace scheduled maintenance: Aug 25, 2026 07:00 - 12:00 AM. During this time, videos will be temporarily unavailable. Check status updates.
This lecture covers the usage of filters in the EPFL Service Desk environment, including searching for incidents, creating filters with specific conditions, and managing group assignments. It also includes examples of tasks related to checking lost cards, synchronization verification, and weekly maintenance. The instructor demonstrates how to prioritize and categorize incidents, as well as how to filter and search for specific information within the system.