Today's Internet is not transparent: when packets get lost or delayed, there is typically no information about where the problem occurred, hence no information about who is responsible. This results in Internet service providers (ISPs) offering service lev ...
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT services provide to internal and external stakeholders. Un ...
The Internet provides no information on the fate of transmitted packets, and end systems cannot determine who is responsible for dropping or delaying their traffic. As a result, they cannot verify that their ISPs are honoring their service level agreements ...
Internet communications have traditionally been based on point-to-point connections. This technique is called unicast and allows one sender and one receiver to communicate. The Internet saw the appearance of multicast protocols in the early 90's. Multicast ...