Publication

Speech Recognition Engine for Interactive Voice Response application on Windows

2001
Reports

Abstract

This paper is a report for the Postgraduate course Language and Speech Engineering. The report describes the part work of InfoVOX project, the goal is to implement Speech Recognition Engine (SRE) on Windows with state-of-the-art SR technologies, and integrate SRE in IVR (interactive voice response) system. Most of SR algorithms are developed on UNIX for research in IDIAP. But the mature PC market requires IVR systems support Windows.

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2001
Reports

Abstract

Official source

Related concepts (8)

Interactive voice response

Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed.

Speech recognition

Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also known as automatic speech recognition (ASR), computer speech recognition or speech to text (STT). It incorporates knowledge and research in the computer science, linguistics and computer engineering fields. The reverse process is speech synthesis.

Voicemail

A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine.

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Speech Recognition Engine for Interactive Voice Response application on Windows

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