Lecture

Enterprise and Service-Oriented Architecture

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In course

CS-491: Introduction to IT consulting

This course is an introduction to the alignment of enterprise needs with the possibilities offered by Information Technology (IT). Using a simulated business case, we explore how to define the requirements for an IT service that matches stakeholders explic ...

Description

This lecture covers solutions for business and IT alignment, focusing on key learning points such as balance, observation, and experimentation. It discusses the importance of contextual inquiry and offers insights from assignments related to Markus & Keil's paper. The lecture emphasizes the need for managers to understand the big picture and details, highlighting the challenges faced in system development and use. It also delves into the SEAM service modeling, reflecting on the assignments and providing guidance for rewriting meeting transcripts and working on questions. The lecture concludes with a detailed analysis of the SEAM model, emphasizing the importance of system analysis and design in organizational improvement.

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Instructor

Gil Regev

Gil Regev joined EPFL in 1997 as Senior Researcher after 9 years at Logitech Switzerland and USA. Gil obtained his Ph.D. in Communication Systems in 2003. Since 2008 Gil works both at EPFL and Itecor

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