Lecture

IT Strategy: Best Practice Processes

Graph Chat

Chat with Graph Search

Ask any question about EPFL courses, lectures, exercises, research, news, etc. or try the example questions below.

DISCLAIMER: The Graph Chatbot is not programmed to provide explicit or categorical answers to your questions. Rather, it transforms your questions into API requests that are distributed across the various IT services officially administered by EPFL. Its purpose is solely to collect and recommend relevant references to content that you can explore to help you answer your questions.

Description

This lecture covers best practice IT processes, focusing on ITIL 4 and COBIT 2019 frameworks. ITIL provides detailed practices for IT service management, while COBIT defines generic processes for IT management. The lecture explores the alignment of IT services with business needs, including ITIL's 34 management practices and COBIT's process maturity model.

Official source

Related concepts (30)

Information and communications technology

Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and manipulate information. ICT is also used to refer to the convergence of audiovisuals and telephone networks with computer networks through a single cabling or link system.

Health information technology

Health information technology (HIT) is health technology, particularly information technology, applied to health and health care. It supports health information management across computerized systems and the secure exchange of health information between consumers, providers, payers, and quality monitors. Based on a 2008 report on a small series of studies conducted at four sites that provide ambulatory care – three U.S.

Information technology

Information technology (IT) is the use of computers to create, process, store, retrieve and exchange all kinds of data and information. IT forms part of information and communications technology (ICT). An information technology system (IT system) is generally an information system, a communications system, or, more specifically speaking, a computer system — including all hardware, software, and peripheral equipment — operated by a limited group of IT users, and an IT project usually refers to the commissioning and implementation of an IT system.

Stochastic process

In probability theory and related fields, a stochastic (stəˈkæstɪk) or random process is a mathematical object usually defined as a sequence of random variables, where the index of the sequence has the interpretation of time. Stochastic processes are widely used as mathematical models of systems and phenomena that appear to vary in a random manner. Examples include the growth of a bacterial population, an electrical current fluctuating due to thermal noise, or the movement of a gas molecule.

Poisson point process

In probability, statistics and related fields, a Poisson point process is a type of random mathematical object that consists of points randomly located on a mathematical space with the essential feature that the points occur independently of one another. The Poisson point process is often called simply the Poisson process, but it is also called a Poisson random measure, Poisson random point field or Poisson point field.

Related lectures (7)

Martingales and Brownian Motion: Drift and Exit Time

Explores Brownian motion with drift, exit probabilities, and average exit times from intervals.

Product System and Front-Back Distinction

Introduces the concept of product system and the front-back distinction in life cycle inventory calculation.

Nano-Tera Exhibition: Innovations in Technology and Science

Presents the 2016 Nano-Tera exhibition, showcasing innovative technologies and scientific advancements addressing contemporary challenges.

Transdisciplinarity: Integrative Research Approach

Explores transdisciplinarity in integrative research and sustainable landscape development.

Stochastic Processes: Generation and Embedding