Lecture

AI/ML in Enterprises

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In course

HUM-387: How technology shapes the workplace of the future

Artificial intelligence, big data, and advances in computing power have triggered a technological revolution that may have enormous bearing on the workplace and the labor market. This course provides you with tools to analyze these developments, and discus ...

Description

This lecture by the instructor covers how technology, particularly AI/ML, is shaping the future workplace, focusing on enterprise systems and processes. It delves into the current state of AI/ML adoption in enterprises, the history of AI/ML, and the impact on enterprise systems. The session also discusses the instructor's research interests, including enterprise systems and digital transformation. Examples like Google AI in contact centers are used to illustrate how AI/ML is transforming customer interactions. The lecture emphasizes the significant increase in AI/ML adoption across various business functions and the benefits it brings to enterprises.

Official source

Related concepts (32)

Workplace violence

Workplace violence (WPV), violence in the workplace (VIW), or occupational violence refers to violence, usually in the form of physical abuse or threat, that creates a risk to the health and safety of an employee or multiple employees. The National Institute for Occupational Safety and Health defines worker on worker, personal relationship, customer/client, and criminal intent all as categories of violence in the workplace.

Workplace aggression

Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression is any type of hostile behavior that occurs in the workplace. It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates. Common examples of workplace aggression include gossiping, bullying, intimidation, sabotage, sexual harassment, and physical violence. These behaviors can have serious consequences, including reduced productivity, increased stress, and decreased morale.

Workplace bullying

Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes either physical or emotional harm. It can include such tactics as verbal, nonverbal, psychological, and physical abuse, as well as humiliation. This type of workplace aggression is particularly difficult because, unlike the typical school bully, workplace bullies often operate within the established rules and policies of their organization and their society.

Technology adoption life cycle

The technology adoption lifecycle is a sociological model that describes the adoption or acceptance of a new product or innovation, according to the demographic and psychological characteristics of defined adopter groups. The process of adoption over time is typically illustrated as a classical normal distribution or "bell curve". The model indicates that the first group of people to use a new product is called "innovators", followed by "early adopters".

Enterprise software

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a computer-based information system. Enterprise software handles a number of operations in an organization, for example to enhance the business and management reporting tasks, or support production operations and back-office.

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