Mediaspace scheduled maintenance: Aug 25, 2026 07:00 - 12:00 AM. During this time, videos will be temporarily unavailable. Check status updates.

Lecture

AI/ML in Enterprises

In course

HUM-387: How technology shapes the workplace of the future

Artificial intelligence, big data, and advances in computing power have triggered a technological revolution that may have enormous bearing on the workplace and the labor market. This course provides you with tools to analyze these developments, and discus ...

Description

This lecture by the instructor covers how technology, particularly AI/ML, is shaping the future workplace, focusing on enterprise systems and processes. It delves into the current state of AI/ML adoption in enterprises, the history of AI/ML, and the impact on enterprise systems. The session also discusses the instructor's research interests, including enterprise systems and digital transformation. Examples like Google AI in contact centers are used to illustrate how AI/ML is transforming customer interactions. The lecture emphasizes the significant increase in AI/ML adoption across various business functions and the benefits it brings to enterprises.

Official source

Related concepts (32)

Enterprise software

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a computer-based information system. Enterprise software handles a number of operations in an organization, for example to enhance the business and management reporting tasks, or support production operations and back-office.

Customer relationship management

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many softwares come with a softphone), email, live chat, marketing materials and more recently, social media.

Enterprise modelling

Enterprise modelling is the abstract representation, description and definition of the structure, processes, information and resources of an identifiable business, government body, or other large organization. It deals with the process of understanding an organization and improving its performance through creation and analysis of enterprise models. This includes the modelling of the relevant business domain (usually relatively stable), business processes (usually more volatile), and uses of information technology within the business domain and its processes.

Enterprise planning system

An enterprise planning system covers the methods of planning for the internal and external factors that affect an enterprise. These factors generally fall under PESTLE. PESTLE refers to political, economic, social, technological, legal and environmental factors. Regularly addressing PESTLE factors falls under operations management. Meanwhile, addressing any event, opportunity or challenge in any one or many factors for the first time will involve project management.

Enterprise information system

An Enterprise Information System (EIS) is any kind of information system which improves the functions of enterprise business processes by integration. This means typically offering high quality of service, dealing with large volumes of data and capable of supporting some large and possibly complex organization or enterprise. An EIS must be able to be used by all parts and all levels of an enterprise. The word enterprise can have various connotations.

Related lectures (33)

Value Proposition in Emerging Markets

Delves into value proposition in emerging markets, emphasizing customer needs, differentiation, and key elements of a good value proposition.

Visual Extensions in the Workplace

Explores the use of visual extensions like AR and VR in the workplace, emphasizing their benefits, challenges, and importance for enhancing workplace efficiency.

The Sustainable Business Model Canvas: The Customer MOOC: Technology Innovation for Sustainable Development

Explores customer segments, value proposition, and the triple bottom line.

Carbon Removal Technologies: Climeworks Innovations

Explores Climeworks' innovative carbon removal technologies and their impact on combating global warming through direct air capture.

Marketing & Sales Strategy: Fundamentals and Implementation MOOC: New Space Economy