Human–computer interactionHuman–computer interaction (HCI) is research in the design and the use of computer technology, which focuses on the interfaces between people (users) and computers. HCI researchers observe the ways humans interact with computers and design technologies that allow humans to interact with computers in novel ways. A device that allows interaction between human being and a computer is known as a "Human-computer Interface (HCI)".
Microsoft Office 2013Microsoft Office 2013 (codenamed Office 15) is a version of Microsoft Office, a productivity suite for Microsoft Windows. It is the successor to Microsoft Office 2010 and the predecessor to Microsoft Office 2016. Unlike with Office 2010, no OS X equivalent was released. Microsoft Office 2013 includes extended file format support, user interface updates and support for touch among its new features and is suitable for IA-32 and x64 systems. Office 2013 is incompatible with Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, and earlier versions of Windows.
Home computerHome computers were a class of microcomputers that entered the market in 1977 and became common during the 1980s. They were marketed to consumers as affordable and accessible computers that, for the first time, were intended for the use of a single nontechnical user. These computers were a distinct market segment that typically cost much less than business, scientific or engineering-oriented computers of the time such as those running CP/M or the IBM PC, and were generally less powerful in terms of memory and expandability.
Customer experienceCustomer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Nihat Tavşan and Can Erdem bring an extensive elucidation to the customer experience, encompassing the dimensions of consciousness, subjectivity, and interactional nature and define customer experience as the sum of subjective ideas regarding a product or service that occur at a conscious or subconscious level due to direct or indirect interaction of a customer with brand-related stimuli.
Customer serviceCustomer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm.
Customer relationship managementCustomer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many softwares come with a softphone), email, live chat, marketing materials and more recently, social media.
Microsoft Office 2010Microsoft Office 2010 (codenamed Office 14) is a version of Microsoft Office for Microsoft Windows unveiled by Microsoft on May 15, 2009, and released to manufacturing on April 15, 2010, with general availability on June 15, 2010, as the successor to Office 2007 and the predecessor to Office 2013. The macOS equivalent, Microsoft Office 2011 for Mac was released on October 26, 2010. Office 2010 introduces user interface enhancements including a Backstage view that consolidates document management tasks into a single location.
CustomerIn sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration. Early societies relied on a gift economy based on favours. Later, as commerce developed, less permanent human relations were formed, depending more on transitory needs rather than enduring social desires.
Customer satisfactionCustomer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty.
User (computing)A user is a person who utilizes a computer or network service. A user often has a user account and is identified to the system by a username (or user name). Other terms for username include login name, screenname (or screen name), account name, nickname (or nick) and handle, which is derived from the identical citizens band radio term. Some software products provide services to other systems and have no direct end users. End users are the ultimate human users (also referred to as operators) of a software product.
Xbox Series X and Series SThe Xbox Series X and Xbox Series S are, collectively, the fourth generation of the Xbox series of home video game consoles developed and sold by Microsoft. Released on November 10, 2020, the higher-end Xbox Series X and lower-end Xbox Series S are part of the ninth generation of video game consoles, which also includes Sony's PlayStation 5, released the same month. They superseded the Xbox One. In early 2019, rumors emerged of a fourth generation of Xbox consoles (codenamed "Scarlett") that consisted of a high-end model ("Anaconda") and a lower-end model ("Lockhart").
End userIn product development, an end user (sometimes end-user) is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrators, database administrators, Information technology (IT) experts, software professionals and computer technicians. End users typically do not possess the technical understanding or skill of the product designers, a fact easily overlooked and forgotten by designers: leading to features creating low customer satisfaction.
